General Terms and Conditions – De Kozijns

Article 1 – Definitions

In these general terms and conditions the following definitions apply:

• De Kozijns: the company De Kozijns, with VAT number BE 0746.683.135, established in Belgium, hereinafter also referred to as "the Service Provider".
• Customer: any natural person or legal entity who enters into an agreement with De Kozijns or to whom a quotation is submitted.
• Services: all work that De Kozijns carries out, including but not limited to: cleaning windows, solar panels, facades, roofs, gutters, terraces and driveways, as well as RENEW treatments.
• Agreement: any agreement or commitment between De Kozijns and the Customer, oral or written.
• Subscription: a periodic service agreement with fixed frequency and conditions.

Article 2 – Applicability

These general terms and conditions apply to all quotations, offers, agreements and deliveries of services by De Kozijns, unless expressly agreed otherwise in writing. By accepting a quote or entering into an agreement, the Customer declares that he has taken note of and agrees to these general terms and conditions.

Article 3 – Quotations and agreements

• All quotations from De Kozijns are without obligation and have a validity period of 30 calendar days, unless otherwise stated.
• An agreement is concluded when the Customer accepts the quotation in writing or by e-mail, or when De Kozijns confirms an oral order.
• Changes to the agreement are only valid if confirmed in writing by both parties.
• De Kozijns reserves the right to refuse an assignment without stating reasons.

Article 4 – Execution of the services

• De Kozijns undertakes to perform the services to the best of its ability and according to the rules of the art.
• The Customer ensures that De Kozijns has access to the location where the services are to be performed and that all necessary utilities (water, electricity) are available.
• If the performance cannot take place due to circumstances beyond the control of De Kozijns (no access, missing facilities, etc.), De Kozijns reserves the right to charge costs.
• The execution period is always indicative and does not apply as a deadline, unless expressly agreed otherwise.

Article 5 – Prices and payment

• All prices are expressed in euros and exclude VAT, unless stated otherwise.
• Invoices must be paid within 10 calendar days after the invoice date, unless otherwise agreed.
• In the event of late payment, default interest of 10% per year is due by operation of law and without notice of default, as well as a fixed compensation of 10% of the invoice amount with a minimum of €50.
• De Kozijns reserves the right to index prices annually based on the health index or comparable official index.
• If the costs of materials, fuel or other factors increase significantly, De Kozijns reserves the right to adjust prices accordingly, subject to prior notice to the Customer.

Article 6 – Subscription formulas

• Subscriptions are concluded for a specific frequency (monthly, bimonthly, quarterly or semi-annually) as agreed upon at the start.
• A confirmation by email of the subscription by the Customer serves as a binding agreement.
• If the Customer does not comply with the agreed subscription conditions (such as canceling multiple appointments, refusing access, etc.), the discount associated with the subscription will lapse. In that case, De Kozijns can provide the services already provided invoice retroactively at the standard rate.
• The Customer can cancel the subscription with 1 month's notice before the next scheduled service.
• De Kozijns may terminate the subscription in the event of non-payment or repeated non-compliance with agreements by the Customer.

Article 7 – Cancellation and changes

• Cancellation or change of an appointment must be at least: 48 hours to happen before the scheduled time.
• In case of late cancellation (less than 48 hours), the Customer owes a compensation of 50% of the agreed price.
• If the Customer is not present or does not grant access at the agreed time, this will be considered a late cancellation.

Article 8 – RENEW: warranty and conditions

• A guarantee applies to RENEW treatments 24 months from the date of application.
• The warranty applies exclusively subject to proper maintenance by the Customer, in accordance with the maintenance guidelines provided by De Kozijns.
• The warranty covers no damage caused by:
  • External factors such as extreme weather conditions, vandalism, construction work or chemicals
  • Improper or aggressive maintenance
  • Normal wear and tear
• Complaints regarding RENEW must be reported in writing within the warranty period.

Article 9 – Liability

• De Kozijns is solely liable for direct damage that is demonstrably the result of an attributable shortcoming in the execution of the agreement.
• De Kozijns's liability is at all times limited to the amount paid out by the professional liability insurance, or in the absence thereof, to the invoice amount of the relevant assignment.
• De Kozijns is not liable for:
  • Indirect damage, consequential damage or lost profit
  • Damage caused by defects in the Customer's premises or installations
  • Damage due to force majeure or circumstances beyond the control of De Kozijns
• The Customer must report damage to De Kozijns immediately, but no later than within 48 hours.

Article 10 – Complaints procedure

• Complaints regarding the services provided within 48 hours to be reported in writing or by e-mail to De Kozijns after execution.
• The complaint must contain a clear description of the defect, preferably accompanied by photos.
• After receiving a complaint, De Kozijns will respond within 5 working days and, if justified, proceed with repairs free of charge.
• Complaints submitted after the 48-hour period will no longer be processed, unless the Customer demonstrates that the defect was not visible before.

Article 11 – Force majeure

In the event of force majeure, De Kozijns is not obliged to fulfill any obligation. Force majeure means: any circumstance beyond the control of De Kozijns that temporarily or permanently prevents the fulfillment of the agreement, including but not limited to: extreme weather conditions, illness, strikes, government measures, pandemics, fire, or disruptions in the supply chain.

Article 12 – Applicable law and competent court

• All agreements between De Kozijns and the Customer are exclusively subject to Belgian law applicable.
• Disputes arising from or related to the agreement will be submitted to the competent courts of Belgium.
• However, the parties will first attempt to resolve disputes by mutual agreement before appealing to the court.

Article 13 – Company details

• De Kozijns
• VAT number: BE 0746.683.135
• Belgium
• Email: info@dekozijns.be
• Phone: +32 465 04 07 20

Last updated: February 2025